Shipping policy
Delivery and delivery times:
The contractual partners for the delivery of the ordered product of the provider are: Pošta Slovenije, UPS, GLS, DPD and DHL, but the provider reserves the right to choose another delivery service without prior notice if it will be able to fulfill the order more efficiently. In our store UZUKI d.o.o., at Oktobrske revolucije 43, 6310 Izola.
Orders will be processed in 1-3 business days (provided the goods are in stock). We do not ship goods on Saturdays, Sundays and public holidays. In case of special requirements, please send them to us no later than when placing an order by e-mail to: uzuki.eu@gmail.com.
Delivery of goods is limited to the territory of EU countries, UK, USA & Canada and UAE & Qatar. Delivery will be made to your address provided at check-in or order. In the event that the stock runs out, we will immediately notify you and present the rest of the offer or inform you of the delivery time for the ordered goods.
The cost of delivery depends on the weight of the package and location.
| Location | Estimate delivery price in € |
| Slovenia | 5€ |
| EU | 10€ |
| UK | 12€ |
| USA & Canada | 18€ |
| UAE & Qatar | 18€ |
Estimated delivery time, if the item is in stock, is 1-5 business days within the Republic of Slovenia and 7-14 business days outside the Republic of Slovenia from the time of the order. If the item is not in stock, we will inform you about the estimated delivery date by e-mail. An order completion email with a tracking number will be sent to your email when the parcel is shipped. Make sure to keep this reference in case you receive SMS or emails from postal services.
Note: these conditions and the costs of packaging and delivery may vary.
Rates of customs duties on tea leaves
(*Do not cover consumption tax where applicable)
European Union: Local VAT (consumption tax) will be applied to the declared value of the goods and to the shipping value. They are due by the recipient at time of delivery (DDU: Delivered Duties Unpaid).
United Kingdom: no duty up to 32 GBP (3.2 % over 32 GBP). Local VAT (consumption tax) will be applied to the declared value of the goods and to the shipping value. They are due by the recipient at time of delivery (DDU: Delivered Duties Unpaid).
United States: update August 29th, 2025 : 15% import duties apply to all orders, regardless of value. The duties are due to the recipient. The parcels will be delivered DDP (Delivered Duties Unpaid).
Canada: For most cases, customs clearance fees and taxes are billed upon delivery to the recipient as per DDU terms (Delivered Duties Unpaid). Customs clearance fees: Transaction Fee (CA$5.25), Processing Fee (CA$11.25 or 2.5% of value of duties & taxes, if higher). Taxes: Customs duty, GST/PST/HST
United Arab Emirates & Qatar: Local VAT will be applied. Normally 0-5%