Legal notice

Legal notice:

The online store and all data on it, images of articles, graphic and video elements on the website are protected and may not be reproduced or used without prior written permission.

Disclaimer:

We reserve the right to disable the website or disable access to it due to technical or other problems and maintenance, which also means disabling or hindering the use of the online store. In case of technical problems on the website, we reserve the right to cancel placed orders that have been affected by a technical error. In the event of order cancellation, we will notify you as soon as possible and inform you of the next steps. The customer must ensure adequate protection of the equipment (antivirus, etc.) against access to and use of the website. The customer must ensure adequate security and confidentiality of the data used to log in to the website (email address, password).

Complaints and disputes:

The provider complies with applicable consumer protection legislation. The bidder must confirm within 5 working days that he has received the complaint and inform the buyer about the progress of the procedure. The provider is aware that the essential feature of a consumer dispute, at least as far as judicial settlement is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle to the consumer not initiating a dispute in court. Therefore, the provider strives to the best of its ability to resolve any disputes amicably.

In case of problems, the buyer can contact the provider by phone at +386 40810224 or by e-mail uzuki.eu@gmail.com

The complaint is submitted by e-mail to uzuki.eu@gmail.com or in writing to the provider’s headquarters, UZUKI d.o.o., Izola. 

The appeal procedure is confidential.

In the case of judicial settlement of disputes, the court having jurisdiction over the consumer’s domicile has jurisdiction.

Out-of-court settlement of consumer disputes:

In accordance with legal norms, we do not recognize any provider of out-of-court settlement of consumer disputes as competent for resolving consumer disputes that could be initiated by the consumer in accordance with the Out-of-Court Settlement of Consumer Disputes Act.